Sunday, 2 October 2011

She's Not Talking to a Foreigner

In addition to cashering and freelance writing I work part time in customer service for a local paper. This mostly involves talking with irritable people for 7.5 hours a day.

Here is a most recent example, I swear this lady had an evil agenda when she picked up the phone:

Me: Company's Name, How may I help you?

Bitchy Woman: You sound like you're from a different state.

Me: (Opens my mouth to explain that I may sound far away because I've been having phone trouble)

BW: Where are you located? Are you even in PA?

Me: Yes Ma'am. I'm in Greensburg Pa.

BW: You don't sound like it.

Me: I'm sorry. How can I help you today?

BW: I want to order a subscription for a friend but I don't know if you have delivery there. She's in Friendlyville.

Me: I can check for you. Whats the zipcode?

BW: Are you even in PA?

Me: Yes ma'am, I'm in Greensburg.

BW: Do you even know where Friendlyville is?

Me (considers honesty as the best policy) : No, ma'am I don't.

BW: How are your from Greensburg and not know where Friendlyville is?

Me: Ma'am, I'm not from Greensburg but I am in Greensburg.

BW: You just told me you were in PA! What's the name of the Director of Circulation of the Pittsburgh Trib?

Me: Ma'am I don't know their name but there are some managers in my office, whose names I do know that I could transfer you to if you'd like.

BW: How do you not know their name?

ME: Just  a minute ma'am. I'll see if I can find out. (I place caller on hold and ask around my office. No one knows  the name of the Director of Circulation. The Director doesn't handle customer service but the technical side of circulation and is in  an office an hour away from mine) Ma'am I'm not sure what their name is.

BW: YOU DON'T EVEN KNOW WHO YOU WORK FOR?

ME: I don't know the name of the director of circulation ma'am. Would you like to speak with the director ma'am. I can transfer you.

BW: YES! I'M TIRED OF TALKING TO A FOREIGNER.

Yeah......I'm pretty sure she could use a field trip to Friendlyville. I

2 comments:

  1. you foreigners! ruining our country...blah...does she understand the reason there are no yankees left in PA, is cause they all moved to the south? Of course you are from far away, they all moved down here, inflated our cost of living, took our jobs and then we have to go up there to find work....end rant.

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